Warranty Coverage
Moorigin jewelry comes with a one-year warranty from the date of purchase. A warranty card must be provided to access warranty services. Within the warranty period, if the product sustains damage due to non-human factors, it is eligible for one free repair. However, damages caused by pendant loss, personal wearing habits, surface wear, improper pressure, deformation, or other evident human factors are not covered. For repairs beyond the warranty period or those caused by human factors, please contact customer service to confirm feasibility and related costs.
Repair Guidelines
The shipping cost for sending and returning the repaired item must be covered by the customer. Repairs will be returned via SF Express with a freight collect fee of NT$95. If purchasing additional products, you may contact customer service to combine the repaired item with your order to reduce shipping costs.
Repair Request Information (Please include a note inside the package along with the item.)
Order number
Description of the issue
Recipient’s details (Name, Address, Contact Number)
Repair Shipping Address
Moorigin Repair Department
3F-6, No. 206, Section 3, Hueilai Rd., Xitun Dist., Taichung City 40749,
Taiwan Customer Service Hotline: +886 4 23176355
Repair Process
Contact customer service via LINE (@moorigin)
Confirm repair feasibility
Send the item to the Moorigin Repair Department
Repair takes approximately 1–2 days
Item will be returned via SF Express (Freight Collect, NT$95)
(Available in Taiwan only. For international inquiries, please contact customer service at service@moorigin.com)
