Return Policy
We hope you enjoy every purchase from moorigin. However, if you wish to return an item for any reason, please notify us via email at service@moorigin.com within 7 days of receipt. Kindly provide the following details:
- Your name
- Contact number
- Order number
- Reason for return
※ Currently, we only offer returns and do not provide exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item. We appreciate your understanding.
Customer Service Contact
Email: service@moorigin.com
Phone: +886-4-23176355
7-Day Appreciation Period (Not a Trial Period)
In accordance with the Consumer Protection Act, customers (including the recipient, family members, or building managers) have 7 days from the date of receipt to return a product in its original, unused condition with complete packaging.
If your package was signed for by a building manager or concierge, the 7-day period starts from the day they receive it. Please be mindful of this timeframe.
Return Policy Exclusions
Returns will not be accepted under the following conditions:
- Exceeding the 7-day appreciation period.
- The product has been opened, used, or damaged due to human factors, such as stains, malfunctions, breakage, wear and tear, scratches, or dirt.
- The product is not in its original packaging, or the invoice and accessories are missing.
- Cases of malicious or excessive returns.
- Items purchased through other platforms or physical stores are not eligible for returns through our website.
- Contact our customer service team.
- Receive confirmation that the item is eligible for return.
- Prepare the complete product, including packaging and invoice.
- Provide your pickup time, contact information, and return address.
- Our designated logistics partner will collect the return package.
- Credit Card Payments: Once the return is successfully processed, the refund will be issued back to the original credit card used for payment.
- Cash on Delivery (COD) Payments: Once the return is successfully processed, the refund will be transferred to the bank account you provide.
